Privacy Policy
Deanes Coaches Group Pty Ltd
Trading as Potter Travel
ABN 77 003 532 483
Purpose
Deanes Coaches Group trading as Potter Travel is committed to maintaining good privacy practices. This Privacy Policy explains how we collect, use, store and protect your personal information. In certain circumstances, other policies may apply instead of, or in addition to, this Privacy Policy.
By using our website and/or providing your personal information to us by any other means, you consent to us handling your personal information in accordance with this policy.
Collection and Use of Personal Information
We may collect personal information about you in the course of your dealings with us, such as when booking a tour, chartering a coach, or joining the Potter Travel Club. We only collect personal information that is necessary for our business functions, which may include:
- Providing tour, travel and charter information
- Responding to enquiries
- Arranging and paying for tours, travel and transport services
- Administering, improving and personalising our products and services
- Data analysis and reporting
- Delivery and mailing services
We collect most personal information directly from you through written forms, our websites, telephone conversations, in-person interactions, our representatives, and correspondence such as letters and emails.
We may also collect personal information from third parties, including travel agents, booking agents, tour operators, travel representatives, market research companies and brochure distribution companies.
Types of Personal Information Collected
The type of personal information collected and used by Deanes Coaches Group trading as Potter Travel will vary depending on the purpose, but may include:
- Your name, address and contact details (phone number and email address)
- Demographic information such as age, gender and residential location
- Payment details, including credit card information
- Pensioner or concession details (where applicable)
- Travel, accommodation and activity details
- Relevant health information required for travel arrangements
- Dietary requirements and special needs
- Website usage information, including browser type, pages visited and statistical data
By providing your personal information, you consent to us using it for the purposes of operating our business and delivering our services. You also agree that we may communicate with you by post or electronic means, including email and SMS.
You may opt out of marketing and promotional communications at any time using the opt-out mechanism provided or by contacting us directly.
Disclosure of Personal Information
We may share your personal information with related entities and third-party contractors or service providers involved in the operation of our business, including:
- Tour and transport operators
- Accommodation and activity providers
- Financial and payment service providers
- IT, cloud and data storage providers
- Marketing, research and communications providers
Some of these entities may be located overseas.
From time to time, Deanes Coaches Group trading as Potter Travel may partner with other businesses to jointly offer products or services. If you purchase or express interest in a jointly offered product or service, we may share relevant personal information with those partners. We do not control how our partners use your personal information, and their use will be governed by their own privacy policies.
Apart from the above, we will only disclose personal information with your consent or where required or authorised by law.
Sensitive Information
Sensitive information is defined under the Privacy Act and includes information such as health details. Sensitive information will only be used for:
- The primary purpose for which it was collected
- A directly related secondary purpose with your consent
- Purposes required or authorised by law
Data Storage, Security, Access and Management
Personal information is stored in both electronic and hard copy formats and is held securely either at our facilities or by trusted contracted partners. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We will take reasonable steps to destroy or permanently de-identify personal information when it is no longer required, subject to legal, insurance, fraud prevention and corporate governance obligations. Some information may be retained in system backups.
Please note that data transmission over the internet is not completely secure, and we cannot guarantee the security of information transmitted online.
We aim to ensure your personal information is accurate and up to date. If your details change or are incorrect, please contact us so we can update our records.
You may request access to the personal information we hold about you and request corrections if required. Access requests should be made in writing. No fee will be charged, although identification may be required to protect your privacy.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.
Privacy Policy Enquiries and Complaints
If you have any questions or concerns regarding this Privacy Policy, please contact:
Deanes Coaches Group Trading as Potter Travel
3 Geebung St
Polo Flat NSW 2630
Phone: 02 6297 8585
Email: tours@pottertravel.com.au