Friends In Travel Unit Trust Trading As Potter Travel
ABN 96 639 726 295
By using our website and/or providing your personal information to us by any other means, you consent to us handling your personal information in accordance with this policy.
Collection and Use of Personal Information
We may collect personal information about you in the course of your dealings with us such as booking a tour or joining our Travel Club. We only collect personal information that is necessary for our business functions, which may include providing tour and travel information, answering enquiries, arranging and paying for tours and travel and/or other activities on your behalf, administering, improving and personalising our products and services, data analysis, and delivery and mailing services.
We collect most personal information directly from you, by way of written forms, our websites, by telephone, in person, by our representatives, and other correspondence (such as letters and emails).
We may also collect personal information about you from third parties, including travel agents, booking agents, travel representatives, market research companies, and brochure distribution companies.
The specific types of personal information collected and used by Potter Travel varies according to the purpose for collection and use, but in general this information includes, but may not be limited to: your name, address, and contact details (e.g. telephone number and email address); demographic information such as age, gender, and residential location; credit card details and/or pensioner/concession information (if applicable); travel, accommodation and activity details; any health issues that may be relevant in relation to your proposed travel or activity arrangements; dietary requirements (if any); any other special requirements that you may have; and information from web browsers when you visit our websites, such as server address, domain name, pages visits, the page you came from, type of browser used, and selected information for statistical purposes.
By providing us with your personal information, you consent to us using your personal information for the purposes of arranging and operating our business and tours. You agree that we may send you such information by post or by electronic means (including email and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting us. We may exchange your personal information with related entities involved in the operation of our business and tours such as third party contractors and service providers for the above purposes, including entities located overseas (e.g. email handling providers, financial and credit service providers, market research providers, cloud service providers and/or IT solution providers).
From time to time, Potter Travel may partner with other businesses to jointly offer products or services. If you purchase or express interest in a jointly-offered product or service from Potter Travel, we may share your personal information collected in connection with your purchase or expression of interest in such product or services. We do not control our business partners’ use of your personal information. Their use of the information will be in accordance with their own privacy policies.
Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required at law.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only for the primary purpose for which it was obtained, for a secondary purpose that is directly related to the primary purpose and with your consent; or where required or authorised by law.
Data Storage, Security, Access and Management
Personal information is held in both electronic and hard copy records, which are stored securely at our facilities or by contracted partners. We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information via our websites.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Potter Travel will not charge any fee for your access request. In order to protect your Personal Information we may require identification from you before releasing the requested information.
This Policy may change from time to time and is available on our website.
1 Silva Ave
Queanbeyan NSW 2620
Ph: 02 6297 8585